FAQs

Custom Wedding Dress Frequently Asked Questions

What does my Custom Wedding Dress purchase include?

Every purchase includes:

*Garment Bag 

*Customized Bridal Hanger (my gift to you :)

 

************

How long will it take for me to receive my gown?

My current production calendar is 14-16 weeks from the date of completed and approved measurements and sketch approval. 

 

************

Do you take Rush Orders? 

RUSH service is available for up 10-12 weeks, fee is $150 and must be added to your total and paid in full before the start of your gown, no exceptions.

 

************

How will my order be shipped?

Your gown will be shipped within 5 business days of completion (Monday through Friday only), you will receive a tracking number once your garment has shipped. My preferred carrier is UPS. I also require a signature from someone 18 years or older. 

If you would like to add additional insurance or would like me to utilize a different carrier or a personal shipping account, please use the CONTACT page to submit your requests. 

 

************

I'd like to customize one of your gowns. How does that work?

To customize one of my gown designs, purchase a Custom Wedding Dress Sketch and in the questionnaire you will receive, please indicate the changes you'd like to make to the gown. You can add sleeves, straps, etc, change the bodice, neckline, back design or skirt, request different fabric or color, the choice is completely up to you. Feel free to send images of your vision and I will create a custom sketch for you. Your customizations will incur an additional fee which I will assess after confirmation of your requests. I will add your customizations to your sketch for your approval. 

custom wedding dress sketch

 

************

Do you take fully custom orders? 

I specialize in custom wedding gowns. What you see in my shop are either gowns created for one of my custom brides or original designs I made so that you can see the quality and craftsmanship of my work. Feel free to reach out by sending me a convo to have your own custom wedding gown designed for you. Pricing starts at $3500 and starts with either a custom sketch or you submitting inspiration photos of what you are looking for. 

 

custom wedding dress sketch

************

Do you sell swatches? I'd like to see fabric samples before finalizing my gown purchase. 

You have the option to either receive swatches via mail in your Welcome Kit or view pictures of fabric swatches online. Swatches vary in pricing due to the limited availability of most of the fabrics I work with; most fabrics require full yard/meter cuts which are start at $56 and up. I have worked with specialty laces priced at $180 a yard. For this reason I prefer option 2 which cuts down on multiple shipping fees and expedites the amount of time needed to complete your wedding gown order. If you don't mind the extra fee, please use the CONTACT page to submit your request so that I can begin sourcing fabric via my exclusive network of international suppliers. 

One exception is skin tone swatching service for my DreamBrides who desire illusion mesh/lining that is nearly undetectable to match their unique hue. I will send you a collection of swatches that most closely matches your skin tone after analyzing your complexion via images you submit to me in different lighting. Once you receive your swatches, simply select the best match and I'll take it from there. Reach out via the CONTACT page to get started.  

************

Will my gown fit perfectly and if not do you offer alterations?

With any special occasion/bridal gown purchase via in-store or online, you may require additional alterations or fittings to insure a perfect fit. Please have your measurements taken professionally or should you choose to take them yourself, double and triple check your own measurements so that you can choose the correct size from our size chart. If you fall between sizes, select the next larger size.

 

***I am not responsible for any additional fees you incur for alterations, pressing/steaming, etc.***

 

************

How does sizing work? 

You are able to select from fully custom sizing or utilizing our size chart. 

Once you place your order, you will receive a Welcome Packet and my BespokeFIT kit which will be mailed to your home or office within 7-10 business days. You can either book a BespokeFIT session with me where I will take your measurements or you can have your measurements taken professionally.

For ordering utilizing our size chart: 

Select your size from our size chart and place your order. If you fall between sizes, select the next larger size. Please have your measurements taken professionally or should you choose to take them yourself, double and triple check your measurements so that you can choose the correct size from our size chart. 

For Custom Sizing: 

Select CUSTOM SIZE from the menu. Either take your own measurements as indicated above or follow the instructions included with your BespokeFIT Kit to book your complimentary virtual fitting appointment. 

 

************

What are your payment options?

One payment:

I take full payment up front for your made to order gown. For brides who pay in full you will receive a complimentary veil.

 

Two pay option:

For our two pay option your dress price will be split into two payments of 60%. Your dress must be paid in full before shipping. Please note, your gown will NOT start being made until at least 60% is paid.

All major credit cards are accepted. We do not accept checks, money orders, etc.

Under certain circumstances I can take more installments for but again your gown can't be made unless 60% is paid to ensure I can purchase the fabric and trims needed to complete your gown. If you need more than two payments please use the CONTACT page to discuss this option. 

 

I will be offering more payment options soon, so please check back for them. Start your custom wedding dress journey by ordering your custom wedding dress sketch below. 

custom wedding dress sketch

************ 

What is your refund policy? What if I do not like my gown?

Please note that we do not accept returns or exchanges except on jewelry due to the custom nature of our wedding gowns, veils and accessories. We are not responsible for you changing your mind on the design of your gown so please be aware before you make your purchase.